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Auto Summarization
Conversational Intelligence
Sentiment Analytics
Auto QA
Net Promoter Score
Post Conversational Intelligence
“Deep insights of customers, Agent performance, Brand visibility and perception”
- Voice of Customer uncover key topics, critical issues, actionable suggestions, and customer sentiments
- Agent Analytics Audit customer support agents and identify areas of excellence and areas of improvements.
- LLM Observability Assess for hallucinations, biasness, and inappropriate responses, along with query response time and output issues
Our Platform Synthesizes Conversational Intelligence using
World’s best AI engines
Processing Audio And Chat
Sentiment Analytics
Good and Bad Calls
KPIs and Predefined Signals
Trends and Impact
Contextual Understanding
Agent's Auto Quality Audit
Net Promoter Score
Brand Listening
Trusted By Clients And Partners
Our Partners
Powered By
Certifications
Awards and Accreditations
Conversational Intelligence Capabilities
Best Transcribers
- Aggregate the BestDeepgram, Assembly AI, Amazon transcribe, Google transcribe, Whisper
- MultilingualUS English, Spanish, French, German, Hindi and 60+ languages
- AccurateWith least Word Error rates
- Custom Vocabulary
Multi Agentic
- Sentiment AgentIdentify movement of sentiments across conversations
- KPI and SignalsAgents identifying various signals
- Knowledge AgentsValidate commitments from knowledge docs
- Soft Skill Agents
Scalable
- Cloud AgnosticHost on AWS, GCP and Azure
- Powerful QueuingSQS, Rabbit MQ, Kafka Package, Pub/Sub
- HyperscaleDocker and Clusters
Configurable
- KPIConfigure custom KPIs and generate analytics
- KnowledgeFor validation, knowledge could be uploaded for RAG based mechanism
- Audit FormsCustom Quality Audit forms for different campaigns
- Deep DiveCreate multiple VoC evaluations
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