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Post Conversational Intelligence

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Conversational Intelligence Capabilities

Best Transcribers

  • Aggregate the BestDeepgram, Assembly AI, Amazon transcribe, Google transcribe, Whisper
  • MultilingualUS English, Spanish, French, German, Hindi and 60+ languages
  • AccurateWith least Word Error rates
  • Custom Vocabulary

Multi Agentic

  • Sentiment AgentIdentify movement of sentiments across conversations
  • KPI and SignalsAgents identifying various signals
  • Knowledge AgentsValidate commitments from knowledge docs
  • Soft Skill Agents

Scalable

  • Cloud AgnosticHost on AWS, GCP and Azure
  • Powerful QueuingSQS, Rabbit MQ, Kafka Package, Pub/Sub
  • HyperscaleDocker and Clusters

Configurable

  • KPIConfigure custom KPIs and generate analytics
  • KnowledgeFor validation, knowledge could be uploaded for RAG based mechanism
  • Audit FormsCustom Quality Audit forms for different campaigns
  • Deep DiveCreate multiple VoC evaluations

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