AI Powered Conversational Audit​
Waanee Conversational AI
can manage Call Audits at scale
AI-Powered Call Audits to diarise conversations and audit agent performance,
script compliance and customer satisfaction.
Diarize Calls with Core Transcription
Transcribe pre-recorded audio files in seconds, with human-level accuracy. Waanee’s conversation audit uses Natural Language Understanding (NLU) to diarise calls to text. Plus, it is scalable to process multiple files in parallel.
Customize & Transcribe Multi-Lingual Interactions
Waanee’s Conversational AI diarises your calls and creates transcriptions across multiple international and Indian languages. Plus, it also allows you to customise vocabulary to boost the accuracy of your transcriptions.
Build Call Scripts for Voice Campaigns
Waanee’s Conversational AI is configurable to define call scripts and build the flow of calls. With configurable call scripts, you can audit the compliance of your team members with the call scripts described for the campaign.
Audit and Analyze Call Scripts
Waanee’s Conversational AI audits voice calls and identifies your team members’ compliance with the call scripts. In addition, it intelligently identifies script deviations and suggests corrective action.
