A Simpler Way to Connect to Your Customers
Integrated Communications Hub: A single place to interact with customers
Get a communications hub for your business to interact with your customers that include: a business phone, AI-Powered IVR that works across text (SMS, WhatsApp and Telegram) and voice channels, email and social media channels integration for inbound and outbound customer interactions.
Make Your Business Available 24/7 with Intelligent Virtual Agents
Get human-like AI-Powered Bots for voice and text that engage your customers in a conversational way. With these intelligent bots, you can now be available 24 * 7 for your customers. They will not feel they are conversing with a robot.
Manage Customer Acquisitions at Scale
Run Multi-Channel Campaigns and Generate Leads from Multiple Sources
Create, Run and Prioritise omnichannel campaigns and collate leads through Waanee’s built-in Contact Centre and CRM. Also, integrate Waanee’s Contact Centre & CRM into your website and other lead aggregators to collate and manage leads in one platform.
Sales Diallers to Connect to Your Inbound and Outbound Leads
Reduce the turnaround time of inbound leads & have engaging conversations with your customers once they have enquired with AI-Powered Sales Diallers. Also, reach out to more prospects in outbound call campaigns with advanced auto-diallers like power diallers, preview diallers and predictive diallers.
Manage Leads, Generate Quotes and Close Deals with Built-in CRM
Followup and Nurture leads, run re-churn campaigns and manage lead progression with comprehensive lead management and campaign management modules. And generate quotes for your customers that win you more business with the built-in quote management system.
Onboard New Customers Digitally
Design Customer Journeys to manage the digital onboarding process
Design the Journey for Customer Onboarding by defining the processes, actors and the steps involved in customer onboarding. And design inbound and outbound campaigns for various steps to complete the customer onboarding process.
Record and Monitor Progress of Customer Onboarding
Record the progress of customer onboarding automatically based on the tasks and activities completed with the built-in CRM. And monitor progress & turnaround times with built-in reports & dashboards.
Run Outbound Campaigns for Customer Onboarding
Run Outbound Campaigns by Phone, SMS, WhatsApp, Telegram and Email to complete the various steps of customer onboarding, such as Document Collection, Approval Communication, Welcome Call etc.
Omni-Channel Customer Assistance
With Waanee’s communications hub, you have one system for your customers to reach your business by Telephone, WhatsApp and Telegram. Also, integrate emails and other social media channels to receive all inbound customer communications in one place.
Address customer queries on the phone or chats automatically with Waanee’s Intelligent Virtual Agents – human-like robots powered by artificial intelligence. If the customer’s query is unresolved, intelligently route the conversation to the right team member.
Make customers happy with quickly and efficiently managing support. Define your service process, have support interactions across channels, create support tickets, assign them to the right team members and manage support tickets to resolution.
The Waanee
Difference
Humanising AI and Making
Humans Powerful with AI
AI powers all Waanee’s tools: your business phone, virtual agents, contact centre, CRM, or analytical tools. But Waanee has humanised its AI, making it more personable and natural. And it has used AI to make your teams and customers more powerful.
Affordable & Flexible Pricing
With Quick Return on Investment
Our Business Phones are affordable to suit the needs of Small Businesses to Large Enterprises. Our pricing options are designed to help you purchase only the needed capabilities. You can scale up or down at any time with our cloud model.